MaintainHost – Privacy Policy

Last Updated: February 2026

MaintainHost (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, hosting services, domain registration, and any other products or services we offer.

1. Information We Collect

a) Information You Provide Directly

We collect personal information when you:

• Create an account

• Purchase hosting or domain services

• Submit a support ticket or chat with us

• Make payments

• Contact us through forms or email

This may include:

• Full name

• Email address

• Phone number

• Billing address

• Payment details (processed securely through third-party providers)

• Domain ownership details

b) Automatic Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited

• Cookies and tracking data

• Login logs for security purposes

c) Third-Party Information

If you use domain registration services, WHOIS information may be collected and displayed publicly depending on registry rules unless domain privacy is enabled.

2. How We Use Your Information

We use the information we collect to:

• Provide and manage hosting and domain services

• Process payments and invoices

• Improve website performance and user experience

• Deliver customer support

• Contact you regarding updates, security alerts, and service notifications

• Prevent fraud, abuse, and unauthorized access

• Comply with legal or regulatory requirements

3. Cookies and Tracking Technologies

We use cookies to:

• Enable login sessions

• Remember your preferences

• Analyze website performance

• Improve site functionality

You may disable cookies in your browser, but some features may not function properly.

4. How We Protect Your Information

We implement advanced security measures including:

• SSL encryption

• Secure server environments

• Access control and authentication

• Regular backups

• Firewalls and monitoring tools

While we take strong precautions, no system is 100% secure. We encourage customers to use strong passwords and keep their login details confidential.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share data only with:

• Payment processors

• Domain registries

• Server infrastructure providers

• Support platforms

• Legal authorities if required

All third-party partners are obligated to protect your data.

6. Data Retention

We retain your information as long as:

• You have an active account

• It is necessary for legal, security, or billing purposes

You may request deletion of your account and data, subject to regulatory requirements.

7. Your Rights

Depending on your region, you may request to:

• Access your personal information

• Correct inaccurate data

• Request account deletion

• Disable marketing communications

• Request a copy of your stored data

Contact us using the information below for any of these requests.

8. Children’s Privacy

MaintainHost services are not directed to minors under 13.
We do not knowingly collect data from children.

9. External Links

Our website may contain links to third-party sites.
We are not responsible for their privacy practices or content.

10. Changes to This Privacy Policy

We may update this policy occasionally.
Any changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

MaintainHost – Privacy Department
Email: support@maintainhost.com
Phone: +254 728 026 043
Website: maintainhost.com